Shipping policy
When will my order be dispatched?
We aim to dispatch all orders within 1-3 working days.
What are your postage charges?
We ship all orders from the UK via Royal Mail. Postage is calculated at checkout after you enter your shipping address, taking into consideration your parcel size and weight, your location, the current Royal Mail UK rates and the shipping option you choose.
We offer the following options to allow you flexibility:
UK 1st Class
UK 2nd Class
UK Signed for
International Standard
International Tracked & Signed. For all international orders, we recommend you choose the tracked shipping option.
I am based in the UK. How long will my item take to get to me?
In addition to our dispatch duration of 1-3 working days, shipping duration estimations are as follows:
Royal Mail aim for the following UK delivery timelines:
Tracked 24 – delivery aim 24 hours
Tracked 48 – delivery aim 48 hours
1st Class and Signed for 1st Class – delivery aim 1 day
2nd Class and Signed for 2nd Class – delivery aim 2-3 days
Royal Mail delivers from Monday to Saturday, excluding bank holidays. Delays with Royal Mail are possible. Please let us know if your order hasn’t arrived within two weeks of the dispatch confirmation email - please check your junk if you have not received this and we will investigate this for you. If your order is damaged or lost, this must be raised with us within 10 weeks from dispatch. Unfortunately, we cannot process a replacement or refund beyond 10 weeks from dispatch.
I am based outside of the UK. How long will my item take to get to me?
In addition to our dispatch duration of 1-3 working days, shipping duration estimations are as follows:
Royal Mail aim for the following International delivery timelines:
International standard, tracked and signed – delivery aim 3-5 business days for Europe and 5-7 business days for the rest of the world
Delays with Royal Mail are possible. Please let us know if your order hasn’t arrived within four weeks of the dispatch confirmation email - please check your junk if you have not received this) and we will investigate this for you. If your order is damaged or lost, this must be raised with us within 10 weeks from dispatch. Unfortunately, we cannot process a replacement or refund beyond 10 weeks from dispatch. For all international orders, we recommend you choose the tracked shipping option as this tends to be quicker and tracking will give you visibility of the shipping progress of your order.
I am based outside of the UK. Will I be charged anything on top of my order total?
Customers are responsible for any customs or import taxes that may apply in their country. Any delays due to items being held at customs are out of our control.
Customers are responsible for any currency exchange charges on purchases made in non-GBP currencies. Please contact your bank or PayPal directly for any queries relating to exchange rates or bank charges. We do not have any authorisation or control over these charges.
We are unable to refund any of the charges mentioned here in the event of a return being processed.
How can I change or cancel my order?
We process orders quickly so please contact us at hello@cosystitchigco.com as soon as possible and we will do our best to amend your order for you. However, if the order has been dispatched, you will need to follow our returns procedure.
Digital PDF patterns cannot be changed or cancelled as these are delivered instantly.
How can I amend the destination address on my order?
Customers are responsible for inputting the correct shipping address at checkout. We process orders quickly so please contact us at hello@cosystitchigco.com as soon as possible if you need to amend your delivery address, and we will do our best to amend your order for you. If an item is sent to the wrong destination and cannot be recovered, unfortunately, we are not responsible and therefore cannot issue a refund. If the item is returned to us by Royal Mail then we can offer a refund or replacement (excluding the postage costs).