Refund policy

We hope that you love your item(s) from us but if you change your mind and would like to make a return, we require the item(s) to be returned within 30 days of delivery to you. Please contact us at hello@cosystitchigco.com to organise a return.

All products must be returned to us in resaleable condition, unopened and in their original packaging. When posting an item back to us, please include a copy of your order details inside the package and obtain proof of postage from the Post Office, as you are responsible for the item until it reaches us. We are unable to refund postage costs unless the item is faulty.

If your order is damaged or lost, this must be raised within 10 weeks from dispatch. Unfortunately, we cannot process a replacement or refund beyond 10 weeks from dispatch.

In the unlikely event an item is faulty when it arrives, please contact us and we will be happy to organise a replacement or refund.

Digital PDF patterns cannot be returned as these are delivered instantly.